Payment
We do not offer cash on delivery. When placing an order, you must use online payment methods.
Payments may be declined for a variety of reasons, such as incorrect credit card information, insufficient funds, or problems with the payment provider. Please ensure that the payment information you provide is accurate or contact your payment provider to resolve the problem.
We accept various payment methods, including credit cards, debit cards, cryptocurrencies and more. You can view the available payment options on the payment page.
You will receive an order confirmation email immediately after successful payment with detailed order information.
We take multiple measures to ensure payment security, including PCI-compliant payment processing and encryption technology.
If you need a refund, please contact our customer service team and provide the order details. We will assist you in processing refund requests in accordance with our refund policy.
You can request an invoice during the checkout process and we will send it to you by email.
Yes, if you have a discount code or gift card, you can enter the relevant information on the checkout page to enjoy discounts.
Log in to your account and go to the "My Account" page. In the order history section, you can view payment information and order status for previous orders.
Security
Creating a strong password involves using a combination of letters, numbers and special characters, avoiding easy-to-guess information such as birth dates. Changing your password periodically is also a way to improve security.
We employ multiple layers of security measures to protect your data and transactions, including data encryption, firewalls and regular security audits.
Check the URL of the website to make sure it matches the official website. Also, look for the SSL certificate, which should indicate that the site is secure.
Yes, we have implemented anti-phishing measures to help prevent fraudulent activity on malicious websites and emails.
If you encounter any suspicious activity or security issues, please contact our customer service immediately. We will investigate and take appropriate action.
We strictly adhere to our privacy policy and do not sell or share your personal information. Your information is used only to process orders and provide customer service.
We use a secure PCI-compliant payment processing system to ensure the security of your payment information.
Shipping
Free shipping in USA and Australia.
Countries to which we can ship using the DDP (Duty Paid Delivery) method, which means no customs clearance and no customs duties are required.
USA. U.S. - UPS Express (except Alaska and Hawaii)
United Kingdom - DPD Express Local
Europe - UPS Express / DPD Express / DHL Express
List of European countries with DDP method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.
Shipments to European countries, except the United Kingdom, will be dispatched in Germany and shipped to other European countries from Germany.
UAE (Dubai only)
South Africa
Vietnam
West Malaysia (except Kalimantan Island)
| Country | Shipping Method | Shipping Time |
|---|---|---|
| USA. USA. | UPS Local Ground | 10~15 days |
| United Kingdom | DPD Express local | 7~12 days |
| Germany | UPS/DPD/DHL Germany | 8~15 days |
| France | UPS/DPD/DHL Germany | 10~15 days |
| Belgium | UPS/DPD/DHL Germany | 10~15 days |
| Luxembourg | UPS/DPD/DHL Germany | 10~15 days |
| Netherlands | UPS/DPD/DHL Germany | 10~15 days |
| Czech Republic | UPS/DPD/DHL Germany | 10~15 days |
| Poland | UPS/DPD/DHL Germany | 10~15 days |
| Croatia | UPS/DPD/DHL Germany | 10~15 days |
| Slovakia | UPS/DPD/DHL Germany | 10~15 days |
| Slovenia | UPS/DPD/DHL Germany | 10~15 days |
| Finland | UPS/DPD/DHL Germany | 10~15 days |
| Denmark | UPS/DPD/DHL Germany | 10~15 days |
| Sweden | UPS/DPD/DHL Germany | 10~15 days |
| Austria | UPS/DPD/DHL Germany | 10~15 days |
| Italy | UPS/DPD/DHL Germany | 10~15 days |
| Hungary | UPS/DPD/DHL Germany | 10~15 days |
| Lithuania | UPS/DPD/DHL Germany | 10~15 days |
| Estonia | UPS/DPD/DHL Germany | 10~15 days |
| Latvia | UPS/DPD/DHL Germany | 10~15 days |
| Greece | UPS/DPD/DHL Germany | 10~15 days |
| Ireland | UPS/DPD/DHL Germany | 10~15 days |
| Portugal | UPS/DPD/DHL Germany | 10~15 days |
| Spain | UPS/DPD/DHL Germany | 10~15 days |
| UAE (Dubai only) | Dedicated line to Dubai | 12~18 days |
| South Africa | South Africa dedicated line | 15~25 days |
| Vietnam | Vietnam Dedicated Line | 3~5 days |
| West Malaysia | Malaysia Dedicated Line | 4~8 days |
Other countries
Except for the countries mentioned above, you will need to clear customs and pay customs duties when the package arrives at your customs office. As to how much duty you will need to pay, please check with your local customs for details.
Your customs may require you to provide the commercial license as well (if you have one).
Shipping costs are generally calculated based on the weight of the items, the shipping destination and the shipping method selected. You will be able to see the shipping cost during the checkout process.
Currently not required, except in Canada, Denmark and Switzerland.
Shipping costs are generally calculated based on the weight of the items, the shipping destination and the shipping method selected. You will be able to see the shipping cost during the checkout process.
Depending on the product, storage time is 1 to 5 days and shipping time is 7 to 15 days.
You can track your order by logging into your account and accessing the "Order History" section. We also send order tracking information by email.
Returns
We have a 15-day return policy, which allows you to request a return within 15 days of receiving your item.
To be eligible for a return, your item must be in the same condition as you received it, unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.
To initiate a return, contact us at info@vapsolo-vape.es. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to ship your package. Returned items will not be accepted without a prior return request.
Do not hesitate to contact us at info@vapsolo-vape.es for any questions regarding returns.
You may modify your order before 11:00 p.m. (PDT -7 GMT) on the same day you place your order. Please contact us at info@vapsolo-vape.es to request changes.